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Shipping & Returns

General Shipping & Ordering Information

Receipt of goods which vary from that directly described within the selected product advertisement on our website are eligible for return and will be replaced with the appropriate item or a money back refund.

Purchaser is to cover all return postage or transportation costs relating to the return of such items, returns must be made within 14 days of sale.

We do not accept returns or offer refunds due to change of mind or preference, it is your responsibility to purchase the items you require.

Damage In Transit & Insurance

While we take great care to package all orders to prevent damage during transport, sometimes accidents can occur which are out of our control. Gold Jewellery store will not be held personally responsible for any loss or damages resulting from transportation of purchased items, such damage is the responsibility of Australia Post.

All packages sent within Australia include insurance up to a maximum of $5000. This is included with your purchase at no extra charge. Should your package become lost or suffer damage during transit, please contact us to arrange an insurance claim with Australia Post.

If your item was damaged in transit, we will require you to send us the original satchel we posted to you, along with the items purchased. By providing both the damaged satchel and items, we will have clear proof the item was damaged in transit and this will ensure your claim is able to proceed.

If your item never arrived, please contact us once 14 days has passed since the date of purchase. We will use your consignment number to check the package location with AusPost. In the event the item is delayed in transit, we will notify you of this. If Australia Post declares your item missing, or 30 days has passed since purchase and your item still has not arrived, we can lodge a claim with Australia Post to recover the value of your purchased items.

Payment of insurance claims are solely at the discretion of Australia Post and their insurance provider(s). is not liable for any insurance claims or benefits.

Following an insurance claim through Australia Post, once we receive the compensation payment for your lost or damaged items we will forward this payment directly to you.

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