Privacy Policy
Gold Jewellery Store Pty. Ltd., together with its related entities ("GJS", "we", "us" or "our"), values the privacy of everyone we deal with. This Privacy Policy sets out how we handle personal information in line with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). From time to time we may revise this policy to reflect changes in the law, our business practices, or the technology we use, so we encourage you to check back periodically.
1. What We Mean by "Personal Information"
In this policy, personal information has the meaning given to it under the Privacy Act – broadly, any information or opinion about an individual who is identified, or who could reasonably be identified, from that information.
2. The Kinds of Information We Collect
Depending on how you interact with GJS, we may collect information such as:
- Your name, gender and date of birth
- Contact details, including address, email and phone number
- Financial and payment information, such as bank account or card details
- Your Australian Business Number, where relevant
- Details about the products and services you are interested in or have purchased
3. Why We Collect Your Information
We collect personal information so that we can run our jewellery business day to day, satisfy our obligations under applicable laws and regulations, promote and market our products and services, and manage our staff and contractors. Where it is lawful and practical to do so, you are welcome to deal with us anonymously or under a pseudonym.
4. How We Collect Information
GJS generally collects personal information directly from you – for example, when you browse our website, make a purchase, ask us a question, leave feedback, or get in touch by phone, email, post or in person. On occasion, we may also receive information about you from our suppliers or other third parties.
5. Information Collected Through Our Website
Cookies. Like most websites, ours uses cookies – small text files placed on your device – to remember your preferences and understand how visitors use our site.
Usage Data. Our website host automatically records certain statistics about visitors, including the number of visitors, pages viewed, the date and time of visits, IP addresses, navigation paths through the site, and general location information derived from your internet service provider.
Online Advertising. We may work with Google or other third-party advertising providers to display GJS advertisements elsewhere online. These providers use non-identifying information about your visit to our site to help show you advertising that is more relevant to you.
6. How We Use Your Information
GJS may use the personal information we hold about you to:
- Deliver the products or services you have asked for
- Let you know about products and services that may interest you
- Tailor and improve your experience on our website
- Understand our customers’ needs and preferences
- Develop, improve or refine our product range
- Provide general information about our business
- Pass on relevant offers from selected third parties
- Respond to enquiries and customer service requests
- Run competitions or promotions
- Comply with our legal and regulatory obligations
- Manage our employment and contractor relationships
We will only send you direct marketing where you would reasonably expect it, or where you have given us your consent, and you can opt out of receiving such communications at any time.
7. Who We May Share Your Information With
We may disclose personal information to our shareholders, directors, employees, contracted service providers, and to government or regulatory bodies and law enforcement agencies where we are required or authorised to do so. We do not sell your personal information to third parties for their own marketing purposes.
Any service provider we engage is required to handle personal information in a manner consistent with this policy and applicable privacy law. We may also share information that has been aggregated or de-identified so that it no longer identifies you, for research or promotional purposes.
8. Sending Information Overseas
GJS does not currently send personal information outside Australia. Should this change in future, we will take reasonable steps to satisfy ourselves that any overseas recipient handles your information to a standard consistent with the Australian Privacy Principles.
9. Keeping Your Information Secure
We take reasonable precautions to guard your personal information against loss, misuse, interference, and unauthorised access, alteration or disclosure. Electronic records are held on secure, access-controlled systems, and any physical records we keep are stored in a secure location.
10. Keeping Your Details Up to Date
If your circumstances change, please let us know so that the information we hold about you remains accurate and current. You can update your details with us at any time.
11. How Long We Keep Your Information
We hold personal information only for as long as it is needed for the purpose it was collected, or as required under Australian law. Where information is no longer needed, and we are not required to retain it for legal, audit or risk-management reasons, we will securely destroy or de-identify it.
12. Requesting Access to Your Information
You are entitled to ask us for access to the personal information we hold about you. We may need to decline a request in limited circumstances – for instance, where giving access would unreasonably affect the privacy of others – and if we do, we will explain our reasons in writing.
13. Questions, Concerns or More Information
If you have a question or a concern about how GJS handles your personal information, or you would like to make a complaint, please get in touch with us and we will do our best to help. If you are not satisfied with our response, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.